If you have not received a response from the agency regarding your complaint within 30 days, you may use the complaint form to submit a complaint to our office. Bus driver unit 6 empire state plaza, room 331 albany, new york 12228 licenses issued and active. Learn the secret to success on the new york city bus operator exam learn how to pass the new york city bus operator exam and become a bus operator for the mta, nyct, or mabstoa. The metropolitan transportation authority mta is one of the top employers in new york city. The light changed and your bus driver pulls out, i notice he was coming into the same lane as me, maybe he didnt look in his mirror, so i began blowing my horn aggressively. A new york city subway driver was killed and several people were injured on friday in a fire on a train that officials said was being investigated as a crime. Report a problem with a yellow school bus or bus driver. Affordable housing, homelessness, snap food stamps. Remember your 6digit stopcode from the popups or find it on a bus stop pole box. There are over 3 million complaints received by the m. All complaints will be entered and tracked in metros customer relationship management database. New york transportation service information, maps, schedules, fares, tolls, and more.
Write about your complaint to mta new york city transit, paratransit division, customer relations, livingston street, brooklyn, ny, 11201. Everything youve always wanted to know about driving an mta bus. Not only are thousands of applicants applying for the same jobs, but the mta employment exams that candidates must. In accordance with chancellors regulation a801 see below for regulation with translations, the doe provides transportation to all eligible new york city students in public, charter, and nonpublic schools.
Tweet in a case that should shock the conscience of all new yorkers, five people held up a bus in brooklyn a few days before christmas and threatened to kill the driver with a gun. Write about your complaint to mta new york city transit, paratransit division, customer. At least 41 transit workers have died, and more than 6,000 more have fallen sick or selfquarantined. Submit your complaint as soon as possible, while the details are still fresh in your mind. How to complain effectively mtanew york city transit. Subways and buses, long island rail road, metronorth railroad, or bridges and tunnels. Mta fare hike meeting in queens features bus service complaints. About 2 million people call the general service line 718 3303322 every year, most. A safety complaint is related to the mechanical condition of the bus bald tires, brakes that might be faulty, lights not properly operating, etc. All customers will receive an initial acknowledgement of their complaint within five business days, and where possible. Customer service phone numbers for all mta services, dial 511, the new york state transit and traffic line. Many of the complaints about aar were highlighted in a 2016 report by new york city comptroller scott stringer, which accused the mta of failing to adequately monitor the performances of its contracted drivers, and that drivers were largely allowed to self report their pickup and dropoff times, as opposed to having those times verified by. Mta cracks down on bus driver violations, but some slip through the cracks bus accidents on the streets of new york spiked in june of this year. Mta new york city transit nyc transit and mta bus company are committed to providing nondiscriminatory service to ensure.
You may be eligible for accessaride if you have a disability that prevents you from using accessible buses or subways for some or all of your trips. Write to mta new york city transit, paratransit division, customer relations, livingston street, brooklyn, ny 11201. Click here to see which routes are currently available. Mta oig reports office of the inspector general mta. Other subway numbers, compiled by the straphangers campaign and also posted on the m. Make a complaint about the fair fares nyc program or its employees. Working as a bus driver at mta new york city transit. M15 bus driver select bus number 1235 heading southbound in manhattan pulled up to the bus stop located on 2nd avenue at east 49th street. Register or log in account with the city of new york to submit your complaint online. To reach an mta service, simply say at any time mta or the service you are interested in.
We welcome your suggestions, questions, compliments or complaints at any time. According to a daily news article, accidents in 20 were up 10 percent from january to july over the same period last year. How do i file a servicerelated complaint concerning an mta agency. Coronavirus updates were running essential service.
Mta bus number 8045 was at the bus stop unloading and taking on customers. New york subway fire that killed driver being investigated. Mta local bus riders to essentially ride for free starting monday by dan rivoli new york city published 6. As a daily user of the x station in x borough on x line, i write to ask for more frequent service on my line and to install more benches at the station note. Send a copy of your letter to mta nyc transit president and to the. Below is a list of investigative, audit and annual reports we have published since 2007 on a variety of issues regarding the mta and its agencies. In partnership with the metropolitan transit authority mta and our school age and preschool bus companies, our mission is to ensure. On wednesday september 19, 2018, at approximately 12. If your complaint involves the breaking our rules and regulations we will send the accused a notice that they have violated our rules.
As of october 31, 2018 there were 85,020 active licenses in new york. Bus time is also available via mobile web or smstext message. First he barked no at me, then when i asked why not, since many other bus drivers have tu. Submit a paper comment form, which are available inside all metrorail stations. Mta chairman tom prendergast and new york city transit nyct. August 19, 2014 waited 45 min for mta m9 bus on 23rd 2nd ave bus arrived.
For example, a driver who is observed texting while driving, nodding off, speeding, or driving in excess of legal driving hours hours of service. Object reference not set to an instance of an object. If you do not want to register an account, you can submit a complaint at 311 online. Salaries estimates are based on 156 salaries submitted anonymously to glassdoor by bus driver employees in new york city, ny. New york city has a law where you cant idle the bus. You should report a bus safety issue you observe as soon as possible, but at least within 60 days. How much does a bus driver make in new york city, ny. Dca will consider your complaint a tip if you do not provide your contact information.
Call 8773372017 or 7183934999 for more information. Email us using our online form and select paratransit accessaride in the mta service field. Make your comment or complaint while the details are still fresh in your mind. Transit information contact center 4105395000 toll free. To provide feedback for the mta bus time website for example, if a bus was not showing in mta bus time, or, for general inquiries or complaints regarding mta service, including schedules and servicerelated issues click here. Mta fails in attempt to dismiss portion of bus drivers. For the fastest service regarding any issues with your metrocard, including overcharges and loss, we suggest you contact nyc transit s metrocard division via 511 or. Mta nyc transit operations revenue vehicle miles base fare. Learn about new york city s idnyc municipal identification card for people who live in one of the 5 boroughs of new york city. Name and agency 2 broadway new york, ny 4 to whom it may concern. Call 311 outside of new york city call 212newyork once your complaint is received, you will be contacted by one of our prosecutors who will investigate your complaint. Did it involve your driver, another customer, aar staff, the vehicle. I pull along side waiting for light to change as before mentioned. In 2017, there were 11,059 licenses issued for article 19a bus driver.
Pedicab business or driver complaint make a complaint about a business or driver operating. Garbage, recycling, and organics collections are on schedule. Nj transit information 973 2755555 operator assistance 8. Mta new york city transit new york state department. Send a copy of your letter to mta nyc transit president and to the straphangers campaign, 9 murray street, new york, ny 7. The number of complaints from the roughly 11,000 bus drivers in. Complaints that get results nypirg straphangers campaign. At your inperson assessment, you will be asked to show whether you can. Mta local bus riders to essentially ride for free starting.
Did it involve your driver, another customer, aar staff, the vehicle, subscription service, or something else. Select service, subways, buses, long island rail road, metronorth railroad, paratransit accessaride, bridges and tunnels. Get information or make a complaint about a bus or subway run by the metropolitan transportation authority mta. For questions regarding article 19a, contact the nys dmv bus driver unit at 5184739455 or via mail at. Mta bus drivers have called in nearly 1,000 threats this year amid ongoing verbal abuse from passengers.
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